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Temporary Rental Customer Advisor

Competitive plus benefits

  • Contract
  • Edinburgh Airport Car and Van Rental
  • Edinburgh

Looking for a summer job?

We’re looking for an organised and enthusiastic Rental Customer Advisor to join our Edinburgh Airport Car & Van Rental team over the summer months.

Hours

Full time, 4 shifts on and 4 shifts off, 42.5 hours per week, including weekends.

We’re offering this position as a three-year, fixed-term contract, so it’s an ideal opportunity for someone who expects to be on a summer break from their studies every year.

About the role

In our summer Rental Customer Advisor role, you’ll join a busy Arnold Clark Car & Van Rental team, working with management and other employees to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

  • Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

Essential skills

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.
  • A full driving licence.

Although it would be fantastic if you have previous experience of this kind of work, if you can show us loads of energy and enthusiasm for the role, we can give the you training and support you need to do a great job.

In return for your hard work and organisational skills, you’ll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance and extensive training, as well as generous retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.