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Telephonist

  • Salary: Competitive plus benefits
  • Type of work: Permanent
  • Location: Glasgow
Apply now

About the role

We’re recruiting for a Telephonist at our exciting new Centralised Reception.

Hours

Full time: Monday – Friday, 8am – 5pm or 9am – 6pm (1 hour for lunch).

Location

Kilbirnie Street, Glasgow

About the role

As a Telephonist, you will ensure our customer enquiries are dealt with in a friendly, professional manner and that the customer experience is seamless from start to finish.

This role would suit someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible.

Day-to-day duties

  • Managing a very large volume of customer calls for the Group
  • Ensuring calls are dealt with effectively and efficiently
  • Answering inbound calls for both sales and service customers.
  • Providing the highest level of customer service
  • Making outbound calls when required
  • Logging information and managing internal systems
  • General administration duties when required
  • Communicating with branches, management and stakeholders throughout the business

Essential skills and experience

  • A fantastic telephone manner
  • A genuine interest in delivering excellent service
  • Good computer literacy and accurate keyboard skills
  • The ability to work well under pressure
  • The confidence to work independently and also as part of a team
  • High attention to detail

Nice to have but not essential

  • Knowledge of Cisco, however, full training will be given
  • Previous call centre experience
  • Previous customer service experience

We can offer you…

  • 33 days’ annual leave
  • Extensive training opportunities
  • Generous employee discounts
  • Private healthcare
  • Maternity and paternity packages

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

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Discount on new and used vehicles

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Contributory pension scheme

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Private medical insurance

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Life assurance