We are looking for an experienced Software Asset Management Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Flexible leave
- Private healthcare
- Life assurance
- Training opportunities
- Generous employee discounts
- ... and much more!
Hours
Full time: Monday – Friday, 37.5 hours per week
Location
This is a hybrid role, with your time spread between your home and our Head Office in Kilbirnie Street, Glasgow.
About the role
Arnold Clark’s Digital department is responsible for delivering technical solutions across our business.
The ideal candidate will have previous experience of operating and following processes relating to software asset management, maintaining a software catalogue and joiners, movers and leavers processes. You’ll also work with meticulous attention to detail in regards to licence allocations and entitlement, with knowledge of Free, Licensed and Open-Source Software (FLOSS) licences.
Reporting to the Senior FLOSS Analyst, you will provide software asset management support to over 11,500 staff across 190+ branches. You will join a Service Desk team that responds to requests both over the telephone and via our ITSM self-service portal.
You will be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly evolving customer base and bespoke applications.
Skills and day-to-day activities
Administrate software asset management processes, updating licencing and entitlement information, ensuring accurate allocations of licences and permissions based on users’ roles.
- Identity and access management
Follow the joiner onboarding and leaver off-boarding access controls, using the support and cyber processes. Take responsibility for actioning access requests for approved systems and working tickets flows within service management tooling.
- Data analysis
Provide in-depth analysis of software utilisation, specifically focussed on compliance with licence conditions and company standards.
- Service level management
Perform the services required in line with required by service level agreements, such as from initial request to deployed software. Report on exceptions.
Ensure that accurate data is captured and recorded with regards to the software assets, approved software catalogue and utilisation.
Assist Support Desk with call handling. Cooperate with end point and modern workplace teams when support is required to ensure the updates, patches and agreed versions are deployed successfully across the estate.
Safeguard the consistency of licence allocation and software deployments to support the business operations in compliance with legislation.
Recognise the difference between open source and proprietary systems options. Apply standard procedures and tools to produce detailed evaluation criteria to maintain the approved applications catalogue.
Knowledge and experience
- Experience of following software asset management processes
- Familiarity with operating joiners, movers and leavers processes
- Knowledge of Free, Licensed and Open-Source Software (FLOSS) licence models
- Ability to provide high-quality service delivery and customer satisfaction
- The flexibility to handle rapidly changing priorities
- Ability to communicate clearly and effectively with technical and non-technical staff
- Ability to work from home
Nice to have but not essential
- Evidence of professional training and certification in Microsoft or other commercial vendors software licensing
- Evidence of professional training and certification in open-source software licensing. You may be asked to provide evidence as to how you are already operating at these skill levels if you are invited to interview with us.
At Arnold Clark, we are adopting SFIA Version 9 framework for all roles that require digital / IT skills. In the case of this role, we have reviewed the required skills and skill levels that we regard as essential. To find out more about SFIA and version 9 of the framework, you can visit: https://sfia-online.org/en
You may be asked to provide evidence as to how you are already operating at these skill levels if you are invited to interview with us.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.