Service Manager - Wigan Motorstore

Competitive plus benefits

  • Permanent
  • Wigan Motorstore
  • Wigan

We are recruiting for an experienced Service Manager to work in our Service department at Wigan Motorstore

Hours

Full time, Monday – Friday, 8am – 5.30pm. Rotational Saturdays may be required.

About the role

As a Service Manager at Arnold Clark, you will assist in the daily running of our busy Service department, offering outstanding customer service and liaising with the workshop to ensure everything runs smoothly.

This is a varied, multi-tasking role which requires excellent communication and problem solving skills. You should also be able to demonstrate at least two years’ experience in a managerial or workshop control role.

Day-to-day duties

  • Dealing effectively with customers and keeping them updated on the progress of their vehicle, both in person and over the phone.
  • Ensuring all service staff training assessments are completed in a timely manner.
  • Managing front of house staff and workshop technicians, ensuring communication and cooperation.
  • Managing flexitime rotas and keeping staff up to date.
  • Ensuring all Service department administration processes are adhered to.
  • Liaising with the manufacturer and warranty department.
  • Running daily, weekly and monthly reports.
  • Ensuring upselling is accurately processed.

Essential skills

  • Minimum of 2 years’ experience in a managerial role or workshop environment.
  • Fantastic communication and influencing skills.
  • A motivated and positive approach.
  • Strong computer literacy and knowledge of Microsoft Office (particularly Word and Excel).
  • Attention to detail and high levels of organisation.

Nice to have (but not essential)

  • Technical background and knowledge of manufacturer processes.
  • Manufacturer training qualifications would be an advantage.

In return for your skills, you will benefit from excellent working conditions and one of the best employee benefit packages in the industry, including private healthcare, life assurance and generous discounts on new and used cars.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

Only successful candidates will be contacted for interview.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.