Menu
  • Used cars
  • New cars
  • Nearly-new cars
  • Car finance
  • Vans
  • Motability

R375 Service Advisor

Service Advisor Package DOE

  • Permanent
  • Burton upon Trent Motorstore
  • Burton

Closing Date 14 October 2020 

Hours

Monday – Friday 8am – 5.30pm and rotational Saturdays.

About the role

We’re looking for a service advisor at our Burton Motorstore

Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop and bodyshop to progress work through the system.
  • Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
  • Maintaining knowledge of aftersales products and services, upselling where appropriate.
  • Making sure the customer database is updated and accurate at all times.

Essential skills

  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multi-task and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
  • A full UK driving licence.

Nice to have (but not essential)

  • Experience of upselling products or services is desirable.

 

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.