Passionate about cars? Great. Passionate about customer service? Even better.
We’re currently looking for Delivery Centre Product Geniuses to create an exceptional customer experience and help customers get excited about our products.
Hours of work
Working on a two-week rota, you’ll cover 5.5 days during week one and 5 days week two. (approximately 44.5 hours per week).
Mercedes-Benz of Grangemouth
About the role
Arnold Clark Product Geniuses are our in-branch experts, devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle.
You’ll be rewarded for delivering a fantastic customer experience, with plenty of opportunity to increase your earnings for doing a great job.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience and promote customer delight.
- Helping with various marketing activities – from snapping great stock images of our products to thinking up inspiring content for our social media platforms.
- Preparing the showroom and cars for the day ahead.
- Organising and accompanying customers on test-drives.
- Swotting up on our vehicles and manufacturers.
- Providing relevant information and being there for our customers with all the answers.
As a Delivery Centre Product Genius, you’ll be:
- Full of energy and enthusiasm, with great people skills.
- A confident communicator who understands that a positive attitude gets great results.
- Willing to learn about our products so you can help our customers find the perfect fit.
- Prepared to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
- A full UK driving licence that’s been held for a minimum of one year.
- As happy working on your own initiative as you are in a team.
- The ability to demonstrate common sense.
You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, and show us you’ve got the drive to make this a career, not just a job.
Your work hours will follow a weekly fixed rota, allowing you to plan your work-life balance.
Sound good? If you make the cut, you’ll benefit from excellent working conditions, extensive training, life assurance and private health care – making our package one of the best in the industry.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Only successful candidates will be contacted for interview.