Pre-Booking Agent - Newcastle Ford

Competitive plus benefits

  • Permanent
  • Newcastle Ford
  • Newcastle upon Tyne

We are currently recruiting at our contact centre at Newcaslte Ford, Newcastle for a motivated and enthusiastic Pre-booking Agent.

The successful candidate will be working within a team dealing with both inbound and outbound calls, booking customers at a suitable branch for their vehicles’ servicing and MOT.

You must be an organised individual, dedicated to delivering excellent customer service in a fast-moving environment. You will report to the team leader, contact centre manager and Group contact centre manager.

Skills and requirements

•    Strong communication and listening skills  
•    Ability to deliver exceptional customer service that goes the extra mile
•    Meticulous attention to detail
•    Friendly and courteous telephone manner
•    Good administrative skills, including the ability to update customer information across a range of in-house systems.  
•    Able to stay calm under pressure and find successful solutions for customers.
•    High levels of organisation to meet quality and productivity targets.


Previous customer service experience is essential for this role. In return, you will receive one of the best employee benefits package in the industry, including extensive training, life assurance and private health care.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.