We’re recruiting for a Parts Advisor/Driver to join the team at our Mercedes branch in Grangemouth.
We offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
Full time: Monday – Friday 7.30am – 4.30pm, plus two Saturdays a month
About the role
In this role, it will be your responsibility to maintain an accurate supply of parts and advice to our on-site workshop, sales and retail customers. You will also deliver parts in a timely and accurate manner to our external trade customers.
We’re looking for someone who is passionate about providing excellent customer service, and with the ability to communicate effectively to all internal and external Parts customers.
Day-to-day duties
- Receiving and organising customer orders and supplied parts within the Parts department
- Delivering parts to external customers accurately and in a timely manner while building relationships through effective communication with regular customers
- Participating in stock checks and following all company-related process within the Parts department
- Providing effective, accurate advice on parts supply to all customers
- Providing customers with detailed information about received or delivered parts, either electronically or verbally
- Prepare parts for reverse logistics
- Communicate discrepancies on stock or parts orders to colleagues, customers, suppliers and management
Essential skills and experience
- Basic knowledge of Parts department operations
- Basic IT literacy
- Full, clean driving licence
- Effective listening and communication skills, combined with a desire for accuracy and a strong desire for attention to detail
- High regard for customer service at all levels
Not essential but nice to have
- Basic knowledge of dealer management system and Microsoft Office applications
- Basic knowledge of health and safety at work
- Basic knowledge of Central Scotland Road network
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.