Part Time Rental Customer Advisor

£19-£20k DOE (pro rata)

  • Permanent
  • Kilbirnie Street Car & Van Rental
  • Glasgow

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in Kilbirnie Street, Glasgow.

Hours

Part Time. Saturday 7.45am - 6.15pm, Sunday 9.45am - 6.15pm and Monday & Tuesday 8.00am - 5.30pm.

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

  • Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

Essential skills

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.
  • A full UK driving licence

Nice to have (but not essential)

  • Previous experience of working in the rental industry.

In return, you’ll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance and extensive training, as well as generous retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

 

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.