• Used cars
  • New cars
  • Nearly-new cars
  • Car finance
  • Vans
  • Motability

Part Time Contact Centre Sales Agent

Competitive plus benefits

  • Permanent
  • 151 Kilbirnie Street
  • Glasgow

We’re recruiting for a friendly and self-motivated Pre Booking Sales Agent to work at our contact centre at our Kilbirnie Street site in Glasgow.



There are three shifts available

Wednesday- Sunday, Wed & Thurs 9 – 5.30pm, Friday 8am-4.30pm, sat 9-4.30pm and Sunday 11am-3pm

Friday- Tuesday, Friday 8am-4.30pm, sat 9-4.30pm and Sunday 11am-3pm Monday & Tues 9am – 5.30pm

          Monday- Sat, Mon- Thurs 2.30pm-7pm Friday 2.30 – 5.30 and sat 9 - 1

About the role

As an Arnold Clark Pre Booking Service Agent, you’ll be responsible for contacting customers who are bringing their vehicles in for routine maintenance checks. You will be polite, professional, friendly and provide the highest level of customer service while making accurate bookings and making sure the customer experience is seamless.

This role will suit someone who is sales-driven and motivated to achieve targets on their own initiative, and can combine this with a genuine interest in giving customers the best service possible.

Day-to-day duties

  • Contacting our customers to either book their vehicles in for Service and MOTs or discussing previous reported work on their vehicles and securing new business for our service departments
  • Scheduling customer appointments for various branches and franchises.
  • Providing the highest level of customer service.
  • Working with a large amount of customer data, always following strict data protection rules.
  • Showing extensive knowledge of products and services and promoting them to customers.
  • Liaising with all branches within the Group.

Essential skills

  • Proven ability to meet/exceed targets
  • Great communication and influencing skills.
  • Excellent telephone manner, with the ability to build a strong rapport with customers.
  • High levels of accuracy and an ability to multi-task.
  • A friendly, empathetic and efficient attitude.
  • Able to work well individually and with a team to achieve goals.
  • Able to learn various computer systems.
  • A self-motivated approach.

Nice to have (but not essential)

  • Previous sales, call centre or customer service experience.

In return for your skills, you’ll also take part in an extensive training programme and enjoy one of the best employee benefits packages in the automotive industry, including flexible hours, private health insurance, life assurance and preferential rates on new and used cars.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.


Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.