IT Field Engineer

Competitive plus benefits

  • Permanent
  • Kilbirnie Street
  • Northern England
This vacancy is now closed

We’re recruiting for an experienced IT Field Engineer to join our regional support team, covering a variety of Arnold Clark sites in England.

Hours

Full time, Monday – Friday 9am – 5pm

Location

North of England and surrounding area

You will cover branches across Leeds, Huddersfield, Wakefield, Doncaster, York, Wigan, Bolton & Accrington.

About the role

As an IT Field Engineer for Arnold Clark, Europe’s largest independently owned car retailer, you’ll work across several sites in the North of England, making sure everything is running smoothly and delivering high quality services to the end user.

You’ll form part of a field support team of engineers, installing and fixing PCs, mobile platforms, printers and telephony systems and providing software support across a range of products.

The ideal candidate will have the flexibility to travel to several regional locations providing cover and team support – with overnight stays away from home when necessary.

Day-to-day duties

  • Installation and break/fix of PCs, notebooks, mobile platforms and printers.
  • Installation and troubleshooting of network devices and WiFi access points.
  • Installation and break/fix of digital and VOIP telephony systems.
  • Installation and troubleshooting of a wide range of enterprise level and bespoke software.
  • Software support for: Microsoft Windows, Office, Skype for Business products, Exchange and Active directory, and mobile OS (IOS and Android).
  • Escalating, updating and resolving tickets to team SLA.
  • Working as part of a team during extensive site refurbishments.
  • Providing weekly and ad hoc updates to senior IT engineer as appropriate.
  • Documenting project work.

Essential skills

  • Degree in an IT-related subject or at least five years’ experience in an IT-related discipline.
  • Hardware experience, including Intel-based desktops and laptops (Dell), and printers, including Xerox, HP and Lexmark.
  • Software experience including Windows, Mac OS, IOS and Android, MS Office and S4B.
  • Networking experience and a strong understanding of wireless, TCP/IP and DNS.
  • A full, clean UK driving licence held for a minimum of one year.
  • An industrious and motivated approach with excellent communication skills.
  • Ability to be customer-focused and deal with a wide range of people.
  • Able to work effectively both on your own initiative and as part of a fast-paced team.
  • Ability to independently resolve a wide variety of complex problems using your expertise and research capabilities.
  • Experience of working with third party suppliers, both on-site and off.
  • A good understanding of health and safety policy and procedures.

In return for your skills, you’ll receive access to a company van, mobile phone and laptop, and one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance and generous staff retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.