• Used cars
  • New cars
  • Nearly-new cars
  • Car finance
  • Vans
  • Motability

Insurance Service Advisor

Competitive plus benefits

  • Permanent
  • ACIS Glasgow
  • Glasgow

We’re looking an experienced Insurance Service Advisor to work at our brand-new office in Kilbirnie Street, Glasgow.


Shift rotation around the hours of Monday – Friday 9am – 6.30pm and 1 in 3 Saturdays.

Flexible working is available with this role.

About the role

Arnold Clark Insurance Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role, as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than 2 years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.


  • Taking inbound and outbound calls, giving quotes for motor and home insurance.
  • Making the most of all sales opportunities to new and existing customers by offering them additional products such as breakdown, excess protection, key insurance and substitute vehicle cover.
  • Helping our customers with any changes they make to their policies and renewing them when they become due.
  • Data input using a variety of systems.
  • Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs.
  • Liaising with our insurance partners to make sure we agree the best possible products and value for our customers.

Essential skills

  • Minimum of 2 years’ insurance experience.
  • A high level of accuracy and attention to detail.
  • A professional and clear telephone manner.
  • Brilliant communication and influencing skills.
  • Ability to multi-task and prioritise your workload.
  • Ability to work well within a team.

In return for your skills and experience, full system and dialer training will be provided, along with a fantastic array of employee benefits, including Flexitime, a lunch subsidy, life assurance, private healthcare and generous employee discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.