Fleet Services Administrator

Competitive plus benefits

  • Permanent
  • Head Office
  • Glasgow

We’re recruiting for a highly motivated Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.

Hours

Full time, Monday - Friday, 8.00am - 5.00pm, with one hour for lunch, and occasional Saturday work may be required.

Flexible working is available with this role.

About the role

As a Fleet Services Administrator for Arnold Clark, you’ll be responsible for handling calls from branches, and customers’ policy-related enquiries including service plan referrals, using our in-house systems.

This role would suit a natural multi-tasker, who’s at home speaking to customers and meeting multiple deadlines as part of their daily work.

Day-to-day duties

  • Using Arnold Clark’s in-house systems to cover online service plan referrals.
  • Dealing with internal and external calls from Arnold Clark branches, and from customers with policy-related enquiries.
  • Monitoring the service plan email inbox and replying to incoming emails.
  • Handling any transfer or refund requests made by customers or branch managers.
  • Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
  • Scoring these videos and entering the scores onto a pre-set scoring matrix, and giving feedback to branches from time to time.

Essential skills

  • Good knowledge of Microsoft Word and Excel will be required.
  • Excellent telephone skills.
  • Multi-tasking to cover a range of roles.
  • A friendly, approachable nature with customers.
  • Being able to work to deadlines.

Nice to have (but not essential)

  • Knowledge of Skype for Business.
  • Data entry skills for use in Excel.
  • Experience of booking into a dealer management system.

In return for your skills, you’ll receive flexible hours, a lunch subsidy and one of the best employee benefits packages in the industry, including free private healthcare and generous staff discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.