Customer Service Reservations Agent

Competitive plus benefits

  • Permanent
  • Central Reservations - Murray Street, Paisley
  • Paisley
This vacancy is no longer advertised

Arnold Clark is looking for an enthusiastic Customer Service Reservations Agent for our popular rental branch in Paisley.

Hours: Monday – Friday 8am – 5.30pm, rotational weekends at peak times.

As a Customer Service Reservations Agent, you will be a highly organised and dynamic member of the rental team, taking rental bookings from customers and processing payments.

You’ll have excellent people skills, a confident telephone manner and a real interest in going the extra mile for customers, even when things get busy.

Day-to-day duties

  • Dealing with requests from both customers and other departments, via email and over the phone.
  • Placing and amending bookings.
  • Carrying out follow-up calls and emails for existing bookings.
  • Taking payments and processing banking.
  • Using different booking platforms.
  • Updating systems on a regular basis.

Essential skills

  • A high level of accuracy and the ability to multi-task.
  • Fantastic interpersonal skills, both in person and on the phone.
  • The ability to work well under pressure, alone and as part of a team.
  • Able to be a dedicated and flexible team member.
  • Good computer literacy and accurate keyboard skills.
  • Highly motivated and enthusiastic about achieving customer and departmental goals.

Experience in Microsoft Excel would be an advantage, although training will be given.

In return for your customer service skills, you will receive one of the best employee benefits packages in the industry, including private healthcare, life assurance and generous employee discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.