Customer Service Advisor (Delivery Centre Product Genius) - Southampton

Competitive plus benefits

  • Permanent
  • Southampton Delivery Centre
  • Southampton
Passionate about cars? Great. Passionate about customer service? Even better.
 
We’re currently looking for Delivery Centre Product Geniuses to create an exceptional customer experience and help customers get excited about our products.
 
The role
Arnold Clark Product Geniuses are our in-branch experts, devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle.
You’ll be rewarded for delivering a fantastic customer experience, with plenty of opportunity to increase your earnings for doing a great job.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience and promote customer delight.
 
Key responsibilities
  • Helping with various marketing activities – from snapping great stock images of our products to thinking up inspiring content for our social media platforms.
  • Preparing the showroom and cars for the day ahead.
  • Organising and accompanying customers on test-drives.
  • Swotting up on our vehicles and manufacturers.
  • Providing relevant information and being there for our customers with all the answers.
As a Delivery Centre Product Genius, you’ll be:
  • Full of energy and enthusiasm, with great people skills.
  • A confident communicator who understands that a positive attitude gets great results.
  • Willing to learn about our products so you can help our customers find the perfect fit.
  • Prepared to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving license that’s been held for a minimum of one year.
  • As happy working on your own initiative as you are in a team.
  • The ability to demonstrate common sense.
You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, and show us you’ve got the drive to make this a career, not just a job.
 
Your work hours will follow a weekly fixed rota, allowing you to plan your work-life balance.
 
Sound good? If you make the cut, you’ll benefit from excellent working conditions, extensive training, life assurance and private health care – making our package one of the best in the industry.
 
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
 
Only successful candidates will be contacted for interview.

 

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.