We are recruiting a proactive and enthusiastic Customer Service Advisor to join our Bumblebee EV team in the East Kilbride area.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
This is a full-time position: Monday – Friday, 8.30am – 5pm with one hour for lunch.
About the role
As a Customer Service Advisor, you will be the face of Bumblebee and provide our customers with an exceptional service from first contact. You will also assist across departments to help facilitate a smooth and effective service.
This role will suit someone with a positive and outgoing personality who loves to give the best customer service they can, every time. A keen eye for detail and a calm approach to a busy and fast-paced environment will be essential for the successful candidate.
Day-to-day duties
- Responding to email and telephone queries in a timely manner.
- Assisting with customer complaints.
- Managing ticket assignment within our CRM system.
- Responding to customer and internal sales enquiries regarding order and stock status updates, in a timely manner, including promptly issuing any test certificates and status updates.
- Liaising with other internal departments including Logistics and Sales to ensure timely order flow management.
- Managing daily inbound calls and diverting where required.
Essential skills
- Ability to multi-task
- Strong communication skills
- Ability to adapt and think on your feet
- Active listening skills
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.