We’re looking for an organised Central Hub Administrator to coordinate vehicle repair work across all our Accident Repair Centres in the UK.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Location
The role is based in Kilbirnie Street, Glasgow, with possible support work at bodyshops in the surrounding area.
Hours
Full time: Monday – Friday 8.15am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Arnold Clark’s Central Hub Administrators communicate, coordinate and process new work referrals and sales invoices across all our Accident Repair Centres, as well as keeping customers, insurance and hire companies up to date with vehicle repairs.
This role would suit an outgoing, organised and empathetic person who has great communication skills and can build strong relationships within our branch network and with third parties.
Day-to-day duties
- Processing central sales invoicing daily for repairs from SMART Technicians
- Receiving insurance and accident damage claims via email and processing them on our systems
- Calling customers to let them know which Arnold Clark bodyshop will be taking their claim and carrying out repairs
- Processing email communication from bodyshops and putting them onto our internal database
- Handling telephone call enquiries
- Providing regular reports to the management team
Essential skills
- Clear, polite and warm telephone manner
- Fantastic communication and listening skills
- Strong computer literacy, typing and numeracy skills
- Attention to detail and high levels of accuracy
- Ability to follow instructions from the team leader, and work on your own initiative
Nice to have (but not essential)
- Previous experience in the automotive industry
- Knowledge of Microsoft Office, including Outlook, Word and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.