We’re looking for a dedicated Rental Customer Advisor for our Airport Car & Van Rental branch in Manchester
About the role
As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers have come to expect from us.
The right person for the role will be flexible, organised and thoroughly committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
- Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
- Handling customer complaints and queries.
- Monitoring and controlling expenditure.
- Running daily reports and ensuring they’re acted on.
- Ensuring all paperwork and databases are accurately maintained and the workplace is kept tidy.
- Setting and following action plans and meeting deadlines and targets.
- Helping to promote the branch and keeping customer experience core to your focus.
- Handling emails, faxes and checking rental vehicles in and out.
- Having the flexibility to occasionally cover at other branches.
- Organising the transport of vehicles for auction.
- Monitoring and recording mileage, and managing the fleet to minimise off-road time.
- Disposing of rental vehicles.
Essential skills
- Strong administrative skills.
- Demonstrable ability to work effectively as part of a team.
- Ability to drive and park vehicles, including vans and minibuses.
- Experience of maintaining and managing fleets.
- A full driving licence.
In return, you’ll receive an employee benefits package that’s among the best in the industry, including Group pension scheme, life assurance and extensive training.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.