Car Rental Customer Advisor

Competitive plus benefits

  • Permanent
  • Manchester Airport Car & Van Rental
  • Manchester
This vacancy is now closed

We’re looking for a dedicated Car Rental Customer Advisor at our Car & Van Rental branch, Manchester Airport.

About this role

This key position requires a flexible, organised individual who is thoroughly committed to providing a high standard of customer service at all times. You will be a great team player, working with management and other staff to provide the excellent service levels our customers expect from us.

Day-to-day duties

  • Delivering a consistently high level of customer care, both face-to-face and by telephone.
  • Administrative duties, including email and the checking in and out of rental vehicles.
  • Making sure paperwork and database is accurately maintained and workplace is kept tidy.
  • Regularly monitoring and recording mileage, and managing fleet to minimise off-road time.
  • Driving and parking vehicles, including vans and minibuses.
  • Promoting the branch throughout the department and the Arnold Clark Group.
  • Ensuring the branch task list is actioned.
  • Running daily reports and making sure they are acted upon.
  • Control of expenditure.
  • Disposal of rental vehicles.

Essential skills

  • Strong administrative skills and attention to detail.
  • Brilliant communication and organisational skills.
  • Ability to deliver great customer service and work effectively within a team.
  • Ability to remain calm under pressure and deal effectively with customer complaints and queries.
  • Flexibility to potentially cover at other branches (this may involve overnight stays).
  • Experience of fleet maintenance and management.
  • Ability to work on own initiative, setting and following action plans and meeting deadlines and targets.
  • A full driving licence for a minimum of one year is essential for this role.

In return, the successful candidate will enjoy excellent working conditions and one of the best employee benefits packages in the industry.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

Only successful candidates will be contacted for interview. Please send your CV via the apply link.


Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Some benefits are only available after a qualifying period.