Business Products Consultant

Competitive plus benefits

  • Permanent
  • Harry Fairbairn BMW (Glasgow)
  • Glasgow

We’re recruiting for an Business Products Consultant for our Harry Fairbairn branch in Giffnock.

Location

Giffnock, with occasional travel for meetings across Scotland.

Hours

Full time, Monday – Friday 9am – 6.00pm, with occasional Saturdays when required.

Flexible working will be available with this role.

About the role

As a Business Products Consultant, you’ll work with all four Harry Fairbairn branches in Glasgow, Irvine, Kirkcaldy and Inverness to build longer term relationships with new and existing customers and create strategies to continuously engage them with this high-end brand.

You will be an experienced, professional customer service champion with an outgoing personality, a strategic mind and a strong vision for building future business and enhancing the customer journey.

Day-to-day duties

  • Collaborating with internal departments to implement an effective strategy to engage customers, by identifying existing opportunities and creating new ones.
  • Inviting former customers on our database back into the branch.
  • Carrying out daily follow-up calls to ensure customers are aware of the aftersales services we offer.
  • Sharing ideas and best practice with other managers throughout the branch network.
  • Working with other departments to offer products after customers have purchased a vehicle.
  • Finding ways to increase brand awareness and promote activity.
  • Keeping up to date with the needs and activity of customers and working to improve their experience at every stage of the process.

Essential skills

  • Exceptional communication and influencing skills.
  • Proven customer service skills.
  • A high level of organisation and accuracy, with an ability to multi-task.
  • A strategic approach and ability to identify and maximise sales opportunities.
  • A positive and proactive attitude.
  • The ability to generate ideas to help improve our customer experience.
  • A polite and helpful telephone manner.
  • The ability to work both independently and as part of a team.
  • The ability to motivate others to succeed.

Nice to have (but not essential)

  • An understanding of Microsoft Excel.

In return for your skills, you’ll receive excellent working conditions and training, and one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance and generous staff retail discounts.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

 

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.