We are recruiting for an experienced Assistant Service Manager to work in our Service department in the Edinburgh Seafield area.
Full time, Monday – Friday, 8am – 5.30pm. Rotational Saturdays, 8am - 12pm.
About the role
As an Assistant Service Manager at Arnold Clark, you will assist in the daily running of our busy Service department, offering outstanding customer service and liaising with the workshop to ensure everything runs smoothly.
This is a varied, multi-tasking role which requires excellent communication and problem solving skills. You should also be able to demonstrate at least two years’ experience in a managerial or workshop control role.
- Dealing effectively with customers and keeping them updated on the progress of their vehicle, both in person and over the phone.
- Ensuring all service staff training assessments are completed in a timely manner.
- Assisting the service manager with health and safety requirements.
- Managing front of house staff and workshop technicians, ensuring communication and cooperation.
- Managing flexitime rotas and keeping staff up to date.
- Ensuring all Service department administration processes are adhered to.
- Liaising with the manufacturer and warranty department.
- Running daily, weekly and monthly reports.
- Ensuring upselling is accurately processed.
- Minimum of 2 years’ experience in a managerial role or workshop environment.
- Fantastic communication and influencing skills.
- A motivated and positive approach.
- Strong computer literacy and knowledge of Microsoft Office (particularly Word and Excel).
- Attention to detail and high levels of organisation.
Nice to have (but not essential)
- Technical background and knowledge of manufacturer processes.
- Manufacturer training qualifications would be an advantage.
In return for your skills, you will benefit from excellent working conditions and one of the best employee benefit packages in the industry, including private healthcare, life assurance and generous discounts on new and used cars.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.