Aftersales Development Coach, Jobs, 51067
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Aftersales Development Coach

  • Salary: Competitive plus benefits
  • Type of work: Permanent
  • Location: Manchester
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About the role

We are recruiting for a motivated and experienced Aftersales Development Coach to train Aftersales Advisors and Apprentices across our UK branches.

What we offer

  • 33 days’ annual leave
  • Company car, mobile and laptop
  • Generous employee discounts
  • Private healthcare
  • Opportunities for training and progression
  • Workplace pension
  • Life assurance
  • Simplyhealth: all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
  • …and much more

Location

Based within Manchester with travel to our branches across England. 

Hours

Full time: Monday – Friday, 8am – 5.30pm

About the role

As an Aftersales Development Coach, you will build and deliver training online and in person at our branches and within our training facilities.

You will help to deliver a bespoke training programme to our Aftersales Advisors and Apprentices to ensure they always deliver a fantastic experience when customers come in to have their vehicle serviced or repaired.

This job would suit someone with experience in a Service and/or Parts Advisor role, with a positive, energetic outlook and the flexibility to work independently and away from home for periods of time.

Day-to-day duties

  • Coaching and mentoring new Aftersales Advisors/Apprentices to ensure they understand our processes, systems, ethos and customer service standards.
  • Building and delivering effective training online.
  • Monitoring Advisors’ learning paths to ensure evidence is up to date and accurate.
  • Covering various Arnold Clark branches to deliver one-to-one training.
  • Setting goals and monitoring individual and branch achievements.
  • Keeping up to date with company procedures and developments.

Essential skills

  • Excellent communication and influencing skills
  • A forward-thinking, motivated approach to every situation
  • Ability to show a ‘can-do’ attitude and think on your feet
  • Ability to work under pressure and achieve targets
  • Ability to work independently and manage your own workload
  • Be comfortable using online digital technologies to communicate and train employees
  • A full UK driving licence

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

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Discount on new and used vehicles

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Contributory pension scheme

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Private medical insurance

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Life assurance