We’re looking for an organised Central Hub Administrator to coordinate vehicle repair work across all our Accident Repair Centres in the UK.
Location
Kilbirnie Street, Glasgow, with possible support work in bodyshops in the surrounding area.
Hours
Full time, Monday – Friday 8.15am – 5.30pm (with a 30-minute lunch). Every second Saturday 8.00am – 12.00pm
About the role
Arnold Clark’s Central Hub Administrators communicate, coordinate and process new work referrals and sales invoices across all our Accident Repair Centres, as well as keeping customers, insurance and hire companies up to date with vehicle repairs.
This role would suit an outgoing, organised and empathetic person who has great communication skills and can build strong relationships within our branch network and with third parties.
Day-to-day duties
- Processing central sales invoicing on a daily basis for repairs from Smart Technicians.
- Receiving insurance and accident damage claims via email and processing them on our systems.
- Calling customers to let them know which Arnold Clark bodyshop will be taking their claim and carrying out repairs.
- Processing email communication from bodyshops and putting them onto our internal database.
- Handling telephone calls enquiries.
- Providing regular reports to management team.
Essential skills
- Clear, polite and warm telephone manner.
- Fantastic communication and listening skills.
- Strong computer literacy, typing and numeracy skills.
- Attention to detail and high levels of accuracy.
- Ability to follow instructions from the team leader, and work on your own initiative.
Nice to have (but not essential)
- Previous experience in the automotive industry.
- Knowledge of Microsoft Office, including Outlook, Word and Excel.
In return for your administrative skills, you will receive full training on our internal systems and processes, and career development opportunities. You’ll also enjoy excellent working conditions and a fantastic employee benefits package that includes private healthcare, life assurance and generous staff discounts.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.