We’re recruiting for an experienced Administrator at Assure Alarms.
Why choose us?
• Competitive salary
• 33 days’ holiday with room to grow
• Contributory pension scheme
• Private healthcare
• Maternity and paternity packages
• Generous retail discounts
• The opportunity for career growth
• …and much more!
Hours
Full time: Monday – Friday, 8.30am – 5.00pm
Location
This role will be based within our Assure Alarms department at our Head Office on Kilbirnie Street in Glasgow.
About the role
We’re looking for a positive and enthusiastic individual to provide administrative support to our busy Service department. You will help to deliver excellent customer service while ensuring you issue, receive, and record information in a timely and accurate manner.
This role would suit somebody who has office / admin / helpdesk experience and is looking for a role where they can develop skills in a professional working environment.
Day-to-day duties
- Ensure that all appointments are met for the day; this will include booking appointments, engaging with clients, workers and managers of the business.
- Record accurate information on works being completed and ensuring appointments are given correct priority.
- Allocate the engineer to attend appointments based on skills, availability and locality to the jobs.
- Working with your colleagues to ensure all customer needs are met or, more often, exceeded.
- Maintaining the company database.
- Carry out other tasks and duties as required appropriate to the post.
Essential skills and experience
- A positive and enthusiastic individual who enjoys thinking on their feet and using their initiative to problem solve and ensure customers have a positive experience
- Ability to prioritise workload and multi-task in a busy environment
- Excellent communication skills, both verbal and written
- Have a reasonable proficiency in Microsoft Office
- Good team player who ensures that learning is shared among team members
- Ability to take direction and be happy to respond to managers’ instructions
- Be reliable and dependable
- Reactive and proactive problem-solving skills
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.