2nd Line Application Support Team Leader - Job Share

Competitive plus benefits

  • Permanent
  • Glasgow
  • Glasgow
This vacancy is no longer advertised

We are looking for a 2nd Line Application Support Team Leader for our busy IT department in Glasgow.

Hours

Part-time, 2 days a week (Job share – 15 hours)

Monday and Wednesday 9am – 5pm

About the role

Arnold Clark’s IT department, based in brand-new premises at Allison Street in Glasgow, delivers technical solutions across our rapidly growing business of over 11,000 employees.

As a 2nd Line Application Support Team Leader, you’ll be asked to deliver remote and customer-facing support for Arnold Clark’s expanding internal applications.

The successful candidate will have previous experience of working as a team leader in an IT support desk 2nd line environment and be able to work effectively under pressure.

Day-to-day duties

  • Web and application troubleshooting and problem resolution.
  • Working with the development team and third parties, dealing with the escalation of incidents and requests.
  • Identifying and managing faults.
  • Mentoring, managing and training 2nd and 1st line analysts.
  • Liaising successfully with third party suppliers to deliver successful solutions.

Essential skills

  • 2 or more years’ IT support experience, preferably in a 2nd line application support role.
  • A minimum of 6 months’ experience of managing a team of 2nd line analysts.
  • A strong focus on service delivery and customer satisfaction.
  • Attention to detail with a methodical and thorough approach to work.
  • Highly organised with excellent communication skills.
  • Great time management and ability to prioritise multiple responsibilities.
  • Ability to stay calm under pressure.
  • A great team player.
  • Experience of computer networking and network hardware configuration.
  • Experience of LAN/WAN technologies: TCP/IP, Ethernet, ADSL, VPN etc.

Nice to have (but not essential)

  • Experience or knowledge of web testing methodologies.
  • Experience or knowledge of ITIL.

In return for your skills and experience, you will be offered a competitive salary and some of the best employee benefits in the industry, including private health care, life assurance and generous employee discounts. This role offers good opportunities for career progression and you will be provided with training and development opportunities throughout.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

  • Discount on new and used vehicles
  • Contributory pension scheme
  • Private medical insurance
  • Life assurance

About Arnold Clark

Arnold Clark is Europe’s largest independent car retailer with over 200 branches across the UK. And you could be part of it.

  • Over 11,000 employees
  • Annual turnover of over £3 billion
  • 24 new car franchises
  • Retails over 280,000 vehicles per year
  • Servicing, repairs, MOTs and tyres

Employment with Arnold Clark is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. Some benefits are only available after a qualifying period.